Terms & Conditions

For the purposes of these terms and conditions the term, "We" refers to NVS Promotional Designs, Inc. or any of its affiliate companies including companies operating as a DBA of NVS Promotional Designs Inc. The terms, "Purchaser", "You", or "Your" refer to either Promotional distributor or their end user client.
    • Order Acceptance

    • Art

    • Order Approvals

    • Cancellation

    • Shipping

    • Shipping Status

    • Changes to orders

    • Order Limit

    • Over/ Under Policy

    • Payment Terms

    • Pricing

    • Warranty

    • Shipping to locations outside the US or Canada

    • Trademarks

    • Replacements, Discounts & Inspection Policy

    • Order Acceptance

      We require a valid purchase order to be presented to us either via fax or e-mail on every order. Purchase orders can only be accepted from authorized resellers. To be considered valid your PO must be full and complete.  A valid purchase order must contain:

       

      • Your purchase order number
      • A full description of the item to be ordered with the correct product and/or item number listed
      • A complete ship-to address
      • The complete billing address of your company
      • Pricing that is valid at the time the Purchase order is placed.
      • The desired in-hands date for your order

       

    • Art

      In nearly all cases we require a vector art file to reproduce your art correctly on your selected item. In some cases where a full color process is required we can accept a high-resolution .jpeg image for your order. If there is any question about if your art is useable or if your project requires a full color process please contact your account rep.

       

      In many cases if vector art cannot be obtained we can re-draw your art for you for a small fee. Please discuss your art requirements or any such requests with your rep.

    • Order Approvals

      We require written approval on every order prior to the order being placed into production. Each order placed will receive an order confirmation and artwork proof. Your order confirmation is a summary of the agreed costs for your entire order. The artwork proof will be a virtual sample of the item you selected and your artwork’s placement, approximate size, color, orientation and location. We make every effort to ensure that your order and art confirmations are correct; however it is exclusively your responsibility to review each document for accuracy. Artwork proofs that are approved will be produced as-is. If there are errors in the proof that you approve, we are not obligated to take back, or discount any items that are imprinted in accordance with the approved artwork proof.

    • Cancellation

      Once an order is confirmed and placed with the factory for production cancellation charges will apply if an order is canceled. The amount of the charges will depend upon where we are in the production process. These costs will be evaluated on a case by case basis and communicated to you by your account rep. For any order in which goods are essentially finished with customization also already complete there will be a 20% restocking fee on goods that we can accept back. Unfortunately there are some products where once the customization is complete we can no longer retain the goods. In the case that we can no longer accept the goods back for re-use of the main components, no refund will be offered and you or your client will be required to take delivery of the order.

    • Shipping

      In most cases we ship directly to your client and we offer a blind shipping service through FedEx. This service is dependent on FedEx removing all the documentation required by US or Canadian customs once the package is cleared for entrance into the country.  While every pre-caution is taken to prevent it, because this service is performed by our carrier, there may be an occasion where it cannot be avoided that documentation required by customs remains on the package. Said documentation may list the contents, place of origin, name of manufacturer and an estimate of value on the package. All estimates on value are marked as low as possible. In the event that this occurs and your client asks about it, please contact your account rep for guidance on how explain that all values are for shipping purpose only.

    • Shipping Status

      For the purposes of these terms and conditions the term, "We" refers to NVS Promotional Designs, Inc. or any of its affiliate companies including companies operating as a DBA of NVS Promotional Designs Inc. The terms, "Purchaser", "You", or "Your" refer to either the Promotional Distributor or their end user client.

    • Changes to orders

      Every attempt will be made to accommodate change requests to an order without any additional cost. Any new costs that need to be charged as a result of your requested changes will be communicated to you by your account rep prior to moving forward with the change.  No changes can be made to orders that are placed on a rush basis once the order has been sent to the factory. Since many orders have a firm in-hands date, please note that any changes to your order once production has begun can extend production and affect the delivery date. Your account rep will advise you as to whether your desired changes can be made and what the new delivery date can be.

    • Order Limit

      For the purposes of these terms and conditions the term, "We" refers to NVS Promotional Designs, Inc. or any of its affiliate companies including companies operating as a DBA of NVS Promotional Designs Inc. The terms, "Purchaser", "You", or "Your" refer to either the Promotional Distributor or their end user client.

    • Over/ Under Policy

      We make every effort to produce exact quantities. On certain products we guarantee exact quantities. On those products over-runs are the property of the purchaser. Orders that are shipped with less than the full quantity can be credited or the balance can be produced and shipped for you. On certain high-volume / low cost products, (Pens, Keychains, etc.) we reserve the right to ship over or under 3% of the total order. Please ask your account rep about which products fall under this category.

    • Payment Terms

      100% pre-payment via credit card, bank check or money wire is required for all new customers. 50% down and 50% due prior to shipment is available on a case-by-case basis for qualified distributors on orders that meet specific criteria. 2%/10 net 15 or similar terms are available for qualified distributors who have met the minimum order requirement.  Distributors who are not members of the ASI top 40 list are required to have a completed and approved NVS Credit Application on file.

       

      Credit and/or amount of credit offered will also be based off a review of your order history and credit qualifications. Regardless of qualification, credit worthiness, length of business operation or any other compelling reason, payment terms offered remain at the sole discretion of the ownership and may be subject to change at any time with or without notice.

       

      Unless expressly stated or unless payment terms have been previously granted please assume that a 100% pre-payment will be required before your order goes to production.  Payments can be made securely on online via our secure payment category and can be accessed by inputting your PO number into the order manager located on our website.

       

      Distributors on terms will be charged a per-day rate of interest equivalent to the prime interest rate at the time of delinquency and will also be assessed a late payment service charge of $50.00 if their payment is not received within the pre-negotiated term of payment.

       

      NVS will make every reasonable effort to work with delinquent distributors on payment assistance plans provided that our good-faith efforts are returned in-kind however NVS reserves the right to exercise any and all avenues available through third party collection and or legal recourse when it is deemed necessary.

       

    • Pricing

      All pricing will be honored until the expiration date listed on the quote from your account rep. In the event an official quote is not issued, a verbal quote is given over the phone or an expiration date is not otherwise given, your expiration date will be the Friday of the week the quote, (in any form) was issued.

    • Warranty

      Warranty is dependent is dependent on product. For all USB based electronics our chips carry a lifetime warranty. If for any reason your chips fail we reserve the right to fix or replace said items at no cost to the purchaser. In order to receive replacement goods we must receive the faulty product back to our office for inspection. Drive casings and imprints are not covered by this warranty.

    • Shipping to locations outside the US or Canada

      NVS Promo is proud to offer our clients the flexibility to ship their orders world-wide via their carrier of choice. For shipments that need to be delivered outside of the US or Canada we typically require that a 3rd party shipping number be provided. You can ship via any service you choose provided our factory freight forwarder has access to them. In the event a 3rd party number is not available we may in select cases authorize you to ship on our factory account. Regardless of whose account you ship on we must disclose the following conditions prior to shipment


      #1: Transit Times
      NVS Promo is not able to guarantee transit times; we ship regularly to the US and Canada and are aware of the customs, clearance practices and our carriers’ standard transit times. When shipping to a foreign nation there may be variables that affect the transit time for which we cannot anticipate. NVS Promo is not responsible for any delays in shipment that result from issues resulting from importing product into a foreign nation.


      #2: Costs
      There may be additional costs associated with shipping to a foreign nation which we cannot accurately anticipate or forecast.  These costs include, but are not limited to: Import taxes, duties, courier charges etc. In some cases your shipment may be delayed by the shipper until these costs are paid.  NVS Promo will do everything in our power to assist in package clearance but NVS Promo is not responsible for delivery delays incurred in such circumstances.

       

      NVS Promo is not responsible for any additional costs that may be incurred by the client when shipping to a foreign nation. NVS Promo will not accept any charges submitted to us by distributors on behalf of their clients after shipping to a foreign nation.  In addition, NVS Promo reserves the right to invoice the Distributor for any unexpected 3rd party charges that may be incurred from shipping to a foreign nation on our corporate account.

       

      Distributors recognize that since we are unable to invoice their client directly they will assume responsibility for any additional shipping charges incurred to NVS Promo.

       

    • Trademarks

      We make no claim to have the rights to the trademarks of the companies that we customize our products with on behalf of you and your clients. All customization is done at the behest of the purchaser and by using our services you agree to indemnify NVS Promotional Designs Inc. from any and all claims to trademark infringement that may arise. In addition, unless communicated to us previously in writing, you also grant us the right to retain images of any items produced for any marketing or promotional material we may elect to produce.

       

      If you want to request that client logos be removed from any marketing and/or promotional materials a request must be submitted to us in writing.

    • Replacements, Discounts & Inspection Policy

      Upon receipt of shipment the purchaser has 72 hours, (three business days) to inspect the product and check it for accuracy. This includes but is not limited to, the item, the imprint, and the overall quantity and working nature of the product. After 72 hours the order in its entirety will be deemed acceptable. From this point forward we are not required to accept any returns of product for any reason outside of any warranty offered on said product. If a remedy is requested at a later date, the purchaser will need to significant cause as to why said remedy is the responsibility of NVS Promotional Designs Inc.

       

      In the event any defects are detected or the order is deemed in any way unsatisfactory or in some cases unacceptable please contact us immediately to review the concern. We will review the situation and where appropriate offer to resolve the situation in the best way possible. This includes, but is not limited to, replacement, discount or in some cases a refund. For any product that needs to be replaced or refunded we require that the item(s) be returned to us as for inspection.

       

      Due to the customized nature of our products and/or factory restrictions on order quantity, a customized replacement(s) may not always be available on every specific product. On any order where a replacement is either not available or economically feasible NVS Promo reserves the right to repair the item or refund the full purchase price of the item to the distributor or we can credit the cost on a future order.