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NVS Limited Liability Warranty
Limited Lifetime Warranty
NVS Promo Limited Liability Warranty (NVS LLW)
General Product Operation Warranty
Non USB products are covered under the General Product Operation Warranty. For the purpose of this document, “General Product Operation” shall refer to the working nature of any product other than USB Flash Memory. At NVS Promo we stand behind all of the products we offer and guarantee each order to be free from defect for a period of one year from the time of delivery. Any product deemed to be malfunctioning or defective during this period is eligible for either refund or replacement under the NVS LLW. To be eligible for refund or replacement under the NVS LLW the defective product must be returned to NVS Promo for inspection. All products and/or imprints covered under the General Prduct Operation Warranty are also subjuect to the NVS Normal Use provisions outlined in this document.
USB Flash Memory Operation Warranty
For the purpose of this document, “USB Flash Memory” shall refer to the general working nature of any product that contains standard NAND flash memory chips. All of our USB Flash drives are fully guaranteed to arrive in good working condition. The chips in each drive are fully guaranteed for the life of the product. We will fix or replace any drive that is not working properly at any time during the product lifecycle. Drives deemed non-working must be collected and sent to NVS Promo for inspection by our engineers to be eligible for refund or replacement. Flash drive casings are warrantied for a period of one year and are subject to the terms of our, “Normal Usage” policy listed below.
For the purpose of this document, “Imprints” shall refer to the accuracy and durability of the logo and decoration work performed by NVS Promo. NVS Promo fully guarantees that approved artwork will be reproduced in accordance to the approved document to the fullest extent of our capability. When requested and/or appropriate we will provide photographs of finished samples for final approval. Imprints deemed to be wrong, inaccurate or otherwise not in accordance with the approved art must be reported to us within 72 hours of delivery to be eligible for replacement, credit or refund. At NVS Promo
our imprint and decorations are engineered for maximum durability and should last for many years of normal use. However, because normal use can vary for each individual, all imprints and decoration are officially warrantied from deterioration for a period of one year after delivery, execpt under circumstances described under the, "Keychain Exception" listed below. Any imprint that begins to deteriorate within one year of what a reasonable person would consider normal use is eligible for refund or replacement. There may be certain products, imprints and/or projects that require specialized imprint processes which may not be covered by this warranty. Such processes and circumstances will be disclosed to you by your account rep.
Keychain - Exception
Because products attached to a set of keys are subjeced to an unusually high degree of rigor and consistent exposure to edged metals which are highly liklely to result in scratches to the product and accelerate imprint erosion, imprints are not warrantied for any product which is or has been attached to a set of keys or anything that could reasonably be considered simialr to a set of keys for any period of time. In short, attaching your logoed itme to a set of keys will invalidate our standard 1 year logo warranty.
“Normal Use” is defined as what a reasonable person would consider normal day-to-day use of a product in its intended function and/or capacity. Normal use does not cover extreme circumstances and/or use of a product that an average person would not consider reasonable and/or normal. Defects due to water damage, unusual impact, faulty batteries, unusual rigor, or damage due to use of a product outside of its intended, advertised, or represented function form and/or capabilities is not covered by the NVS Promo LLW.
Repair or Replacement
Due to the customized nature of our products and/or factory restrictions on order quantity, a customized replacement(s) may not always be available on every specific product. On any order where a replacement is either not available or economically feasible NVS Promo reserves the right to repair the item or refund the full purchase price of the item to the distributor or we can credit the cost on a future order.
A downloadable copy of this warranty can be found here: NVS Promo Limited Liability Warranty
- Limited Lifetime Warranty