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Frequently Asked QuestionYou got questions? We got answers.
USB Flash Drives
What upgrades are available to me at no charge?
We offer a variety of free services to you designed to help you worry less about getting nickelled and dimed on pricing and more about getting your deals closed.
- Free set-up on silkscreen imprints and laser engraves / your logo colors must be solid spot colors.
- Free PMS color matching on your imprint.
- No run charges on silkscreen, pad-print, laser engrave or debossed logos.
- Free data upload up to 250MB.
Do you do PMS color matching?
We offer free color matching on all silkscreen imprints.
Can you PMS color match the drive casing color?
Yes, in most cases we can adjust the color of the plastic casing on your drive to match your requested PMS color. Ask your account rep about the costs for this process.
My logo has gradient and shading in it. Can you print that?
For logos like this we need to use a full-color digital imprint process to replicate the logo on your drive. With this process we can even replicate a photo-quality image on your drive. This process is only available on drives with a white or a silver background and it does carry additional costs. Please ask your account rep to review this with you.
Can you do custom drives?
Absolutely; doing a custom drive for your client is a great way to differentiate yourself from everyone else. In addition, your client will receive a piece that is all their own, increasing your chance for re-orders. When doing a custom drive all we need is an image of what you want us to re-create. We will create a virtual design for free and have it to you along with pricing and production estimates the following day.
What about Apple connector cables? Can we order those?
Yes we can, although these can be rather expensive and in most cases are not necessary. This is because every Apple device already ships with its own charging cable already. That cable is already compatible with any power bank. In addition, depending on your version of the iOS operating system a third party cable provided could potentially be disabled by the phones software in an effort by Apple to steer you to a much more costly cable from select Apple approved resellers.
Adding data to a drive is a great way to add value for your client. Here is what you need to know. You can upload as much data as you need up to the total capacity of the drive. Typically a good quality drive will have about 93% of the total memory size available on the drive to accommodate your upload. We will upload your drive for you free of charge for data all the way up to 500MB. This is enough data to cover about 99% of all data uploads. Your drives will arrive with the data pre-loaded and ready for use. For data uploads over 250MB please request a quote from your account rep.
What about Auto-Run, Data Locking and Password Protection?
Auto Run is no-longer available because it is incompatible with current operating systems. Do not do business with anyone offering to make your files auto-run, they will not perform in the manner your client expects.
Data locking is available at no charge to you. Data locking is also sometimes referred to as partitioning the drive. This is because when the drive is locked it is split into two parts. Part A is loaded with your data and locked. Part B is left open and available for use. Generally we discourage you from electing to lock your data. This is for a couple reasons; first, the locked portion of the drive will appear as a CD-ROM and not a traditional removable drive. This can be confusing, and some users may initially think that the drives have no data on them, so you will need to advise your clients on how to look for this data.
Second, a data-lock is non-reversible. Once a drive is locked in this fashion there is no way to undo it. We will not accept returns or offer any discounts to those who wish they had not locked the drives after the fact. In addition, once production has begun on a data lock, if you decide to change your mind midstream you will be responsible for any drives that have already been locked with your data on it.
Password protection is not available and we recommend that you do not password protect your drives with any other suppliers either. The technology does not work consistently across all applications and it has ruined many orders for distributors industry wide.
How should I send you my data and how should it be formatted?
We accept your data in any file format. Your client should send you or us the data in the exact name; file format and folder structure they desire. We will not change or modify your data in any way. How it arrives to us is how it will appear on the drive. We will send you a screenshot for approval.
Data can be uploaded to NVS Promo by clicking the link below:
To protect your files from becoming corrupt it is highly recommended that you compress, or, "Zip" your files prior to transmitting them.
What format should my artwork be in?
We need your art to be submitted to us in a useable vector file format. If you do not have this or if you cannot obtain it, we can re-create it for you for a charge of $25.00. In most cases we can perform small art touch-ups or add text to your logo for free and for full color logo imprints we are able to accept a high-resolution photo file.
I read about Web-Keys. What is a Web-key and do you offer them?
We definitely offer web-keys. Web-keys can be made out of most normal flash drive casing. The difference between a flash drive and a web-key is what is on the inside. A web-key only has one purpose. The key is pre-programmed by our factory to instantly transport the user's computer to a website of your client's choice. This is it's only function, you cannot save files onto or remove files from a web-key. Web-keys are typically offered at a lower price than most flash drives. Ask your account rep about whether or not a web-key might be a good solution for your clients’ needs.
We even offer fully customized paper Web-Keys that can be used in mailers or in promotional collateral. These can be made in virtually any size or shape and they feature full color graphics. Ask your rep for details.
How do I submit my order?
Great question! Once you've decided to place an order with us, please e-mail your purchase order and your art directly to your account rep or to firstname.lastname@example.org. If you are faxing your order, please remember to e-mail your art to your account rep.
What is the estimated production time?
Although it can vary from time to time most USB orders are produced and ship within a seven day period. For orders of especially large quantity, orders that require a specialized level of customization, or orders that for some reason we can reasonably expect that more time will be required we will advise you on the estimated production timeline
What is the shipping method and timeline?
We ship our orders via our factory FedEx account. The service is international and transit time once shipped is two days. To give an example of a typical timeline, an order shipped on Monday will have tracking available on Tuesday and delivery will be scheduled for Wednesday before 10:30am, (12:00pm for Canada).Orders shipping on a Friday will be scheduled for delivery the following Monday provided it is not a holiday.
Your shipping costs look high compared to other suppliers, my other supplier ships for free!
When comparing shipping costs you need to make sure it is an even comparison. We quote our shipping as factory direct; this is an international 2Day guaranteed shipment. This cost will look high compared to a ground ship from here in the states. Keep in mind no matter who you purchase from your drives will need to be shipped internationally at some point. So shipping just like everything else is never truly, "free". That shipping cost is in your price somewhere, whether you see it or not. When evaluating your price, be sure to look at the total cost of the order. If you would prefer that we quote you a delivered cost we would be happy to do so, just ask your account rep for this service and he/she will remember to do so in the future. Conversely if we quote you a delivered cost with, "Free" shipping and you want the shipping costs broken out for you we would be happy to do that for you as well. Just ask your rep!
Can I use my shipping number?
You can use your shipping number however we usually advise against this. Our USB Products ship international direct. Unless you ship a significant amount of international air freight or your cleint puts shipping on a totally separate budget, it is likely our rates are better than yours and you will end up paying a much higher rate in shipping.
Can we ship ground?
Our factories are located overseas so unfortunately a ground shipment is not an option on USB products.
If I order a key chain or a lanyard accessory will it come pre-attached or will my client have to do it.
Any accessories you order, unless specified otherwise will come pre-attached and ready for use.
What type of warranty do you offer on your drives?
We offer a lifetime warranty on all of the chips that we sell. If your drives fail for any reason you can return them to us for either repair, replacement or credit, (Some restrictions apply). For more details please refer to the official NVS Promo Warranty details in the Distributor Tools section of the website.
I read that I should only buy Tier-1 chips. Are your drives Tier-1? What is Tier-1 anyway?
Tier-1 is a term that is used frequently by those within the promotional industry but few know what it actually means. Tier-1 is an industry term used to describe what we would refer to as a Grade-A chip. A Grade-A chip refers to not only the quality but also the total capacity of the chip. A Grade-A chip will have between 93%-95% of the total memory available and will run faster and last longer than a lower grade chip. Frankly, most suppliers advertise that they use Tier-1 chips but actually supply a lower quality chip. Unfortunately, since most people would never know the difference between a Grade-A chip and a Grade-B chip, this goes largely unchecked. NVS Designs supplies only genuine Tier-1 or Grade-A chips
I know that there are a lot of fraudulent orders out there. How do I know what to look for?
There are a lot of fraudulent orders circulating for flash drives. The scam works like this. The client will offer to pre-pay with what will turn out to be a stolen credit card. Usually we will produce and ship the drives before the fraudulent charge has been discovered by the owner of the card. Once the fraud is discovered and reported, your merchant provider will reclaim the funds from your merchant account leaving you out thousands of dollars with no recourse. Once the drives have shipped out we will not be able to refund your money.
With fraudulent flash drive order there seems to be some common red flags.
Look out for the following:
- Is the request you received from someone you've never done business with?
- Is the e-mail worded in broken or curious English?
- Are they asking for rush production?
- Are they willing to take delivery without an imprint?
- Are the drives high-capacity & high quantity? (1,000 8GB drives)
- Are they asking for SD Cards and adapters to go with their order?
- Are they telling you that the drives are for a church, youth ministry or some other charitably related cause?
- If they send you art is it plain and generic with no contact information?
- Can you find the company on the internet?
- Google map the delivery address, it is residential.
Can you get drives I don't see on your site?
In most cases yes. We can source and access literally thousands of styles that you may not find displayed on our website. In many cases we can source drives that other suppliers may list as, "Exclusive" and often at a lower cost. Call us or submit a request in the Product Sourcing section of the Distributor Tools dropdown.
- What upgrades are available to me at no charge?
What is a Power Bank / Power Pod?
Power Banks are poertable battery packs that allow you to have power available on-demand for when your mobile devices are running low.
Will a Power Bank charge my Apple devices too?
Absolutely! Since power banks are simpley an external power source there should be no reason that it will not send power to your favorite Apple devices.
What kind of charging cables are included?
Power Banks ship standard with a USB to Micro USB charging cable. The USB to Micro cable is the standard charge cable for nearly every portable consumer electronic product not manufactured by Apple.
My client is requesting a different charge cable from the standard USB to Micro USB. , do you have options?
Yes we do. We can provide different pack-in cable options at an additional cost, however we do not recommend this because most people already have a charging cable that is compatible with their mobile device. The cable they already have will work seamlessly with any of our power bank products.
I see that each device has a number next to it, (ex. 2,200 mAh), what does this mean?
The number you see is a reference to the amount of power your power bank can store. The bigger the number, the more power you will be able to store and access. For reference a modern highend smartphone typically has a battery that is between 2,000 - 3,000 mAh in capacity.
My client wants a different style of power bank not shown on your site, can you get what I need?
In most cases yes! There are many different styles of power banks available. If you don’t see what you need, call or email us and we can source it, (or something very similar) for you. In many cases we can source power banks that other suppliers may list as, "Exclusive" and often at a lower cost. Call us or submit a request in the Product Sourcing section of the Distributor Tools dropdown.
Are the power banks expensive? They look like it?
As with most products there are low-end options designed to fit a tight budget and there are also high-end options for clients that want to spend a little more to put their logo on an especially nice product. The Power-Pods are a high-end product and the price reflects that, however we have power-bank options for every budget. Call us to discuss your project.
Are power banks dangerous?
Most power bank products use Lithium-Ion Batteries which when manufactured or used improperly can pose potential fire or electrical hazards which could damage your power bank, your decive or your property. NVS contract-manufactured powerbanks are all tested for quality and use only high-grade batteries and electrical components. Please always use your power bank in accordance with the user manual and be wary of any power device performing abnormally. Discontinue use immedaitely if the device becomes exceptionally hot to the touch or begins to malfunction in any noticable way.
Are your power banks certified by UL or a similar organization
For cleints that require it NVS Promo offers UL and SGS certification on many of its power banks and electronic products. Look for this certification listed in the product details of the product you are selecting.
- What is a Power Bank / Power Pod?
What is Bluetooth
Bluetooth is a wireless technology that allows two separate devices to connect and exchange information with each other wirelessly.
What is a Bluetooth Speaker?
A Bluetooth speaker is able to connect wirelessly to your wireless device to play back your music for everyone to hear.
Does my mobile device need to also have Bluetooth to be able to connect?
Yes. Any device you use to play music back on your speaker must also have Bluetooth and it must also be turned on! You can also connect using the supplied Aux. Cable thru your devices Audio Jack!
How do I know if my mobile device has Bluetooth?
Most current smartphones and tablets have Bluetooth already installed and ready to use. One easy way to check is to look for the Bluetooth icon on your phone. Or you can consult your devices manual to check
My phone has Bluetooth how do I turn it on?
Most modern mobile devices make it easy to do this but each device is different. Please consult your user manual for instructions if you cannot figure it out on your own
How do I connect to the speaker?
Consult the instructions included in your speaker to easily pair your mobile device to the speaker. The first time you use the device you will need to make your speaker, "Discoverable" to your mobile device. Once the devices have been paired the first time time they should automatically pair whenever both devices are in range of each other and both devices are powered on with Bluetooth enabled.
Can the Bluetooth speaker also be used as a speaker-phone?
Yes. In the event of an incoming call your speaker will alert you. You can then choose to use your speaker as a speaker phone which is a great function for the office and meeting environments.
Do you have speakers that can playback from an SD Card?
Yes. If you have music loaded on a mini SD Card many of our speakers can accept the card for playback. Check with your rep to make sure that the speaker you want has this function.
Can I use the speaker even if my mobile device is not Bluetooth enabled?
In most cases yes! Most of our speaker’s ship with a standard 3.5mm speaker cord. You simply plug the 3.5mm cord into your headphone jack on your device and then right into the speaker. Ask your rep for details.
How long does it take to charge my speaker?
Different speakers have different size batteries but on average your speaker should only take about 1-1.5 hours to charge fully.
How long will my speaker last on a full charge?
Playback time can vary depending on usage but on average your speaker should average about 4-5 hours of continuous playback.
Will my speaker work with an iPhone or an iPad?
Your speaker will work with any Bluetooth enabled device, including an iPhone or an IPad.
Does my speaker have a radio mode? I have heard that some have this feature?
It is true that some speakers have a radio mode. We found that this mode is difficult to use and causes confusion for the end user. For that reason your speaker from NVS Promo has the radio mode disabled.
What imprint options are available?
We offer silkscreen, pad printing, UV Printing and in comes cases a laser engrave.
What is the standard packaging?
Your speaker will ship in a retail style box with generic graphics and no branding from the supplier.
The color I want is not available can we do a custom color?
Custom colors have higher minimum order quantity requirements. Please relate this request to your sales rep to see if we can do a custom color for you.
What accessories come in the box with the speaker?
Your speakers ship with all the accessories you need to use your speaker right away. This includes a charging cable, a 3.5mm auxiliary cable and instructions.
My customer is having trouble getting their speaker to work correctly what should I do?
All of our speakers are tested to ensure that they are working properly. In most cases with synching your phone with your speaker can by solved by simply repeating the initial pairing process a few times. If your customer is reporting ongoing or systemic problems with the device please contact us directly so we can assist with any troubleshooting.
Bluetooth SIG Certification
NVS Promo is a proud member of the Bluetooth SIG. This means that you can safely order Bluetooth products from us with the full confidence that we are legally authorized to manufacture and import product that contain Bluetooth licensed technology. Bluetooth products ordered from companies without this certification are likely to be intercepted, detained and destroyed by USB Customs officials at import. Please look for this certification listed in the product details of the product you are selecting.
- What is Bluetooth
Are mice still a good promo item with all these touch screens?
Absolutely! Nearly everyone uses a computer mouse in their day to day lives. Even more, most people use laptop computers these days and need a wireless mouse to bring with them when they are out of the office. Wireless mice are a great way to make sure your clients brand is seen every day.
Are these mice Mac and PC compatible? Will my client need to install a lot of software?
Our mice are both Mac and PC compatible and you will not need to install any special software. To use the mouse all you do is plug in the USB wireless connecter and the mouse will be ready to use within seconds.
Can I do custom colors on these mice?
While custom colors on the mice are available, sometimes the minimum order quantity will be higher. Check with your account rep about the availability and the MOQ on the item you need to quote.
Are full color imprints available?
Depending on the product we may or may not be able to accommodate a full color logo imprint. Send us your logo and we can check to see if we can reproduce it on your item.
What is the standard production time I should account for?
Mice require a longer lead time than flash drives. You’ll want to give yourself at least three full weeks for production after artwork approval and payment. In cases where a large quantity is ordered, or you ask us to source a special item, the lead time could be longer. In any case, we will advise you on the appropriate lead time you need for your delivery. As always we will press our factory for the fastest possible production.
What is the standard packaging?
Mice are packaged standard in small white boxes for your delivery. For a more impactful presentation or gift, most mice have a custom packaging option available.
What is the normal transit time from the factory?
Depending on the item you select, your delivery transit time from the factory will be 2-5 days. Your account rep will be able to advise you on the transit time for your specific order.
How many logo colors are included in my price?
There are three free colors included in your price. Additional colors are available for $0.10 per color.
I found some other mice that I like, can you get those?
At NVS Promo Designs we specialize in product sourcing. Send us an image of what you want and we will attempt to find it for you. We’ll typically be able to have images, pricing and turn time to you the following day.
Do these come with batteries already installed?
For a small charge, much less than what you would pay in the store, we can order your mice to be shipped with batteries already in the box and ready to go. Keep in mind, there is a small chance that shipping with batteries can cause a short customs delay. It is rare that something like this would happen but for this reason we do not recommend ordering batteries if you have a time sensitive delivery.
- Are mice still a good promo item with all these touch screens?
What are the available case materials?
PC Hard Case:
Hard plastic case with little to no flexibility.
Thick but flexible polyurethane case. Intermediate material between the PC Hard Case and Silicone case. The TPU case will run slightly more expensive than the hard case.
What are the available imprint types?
Standard spot or PMS colors. We can do reasonable intricate logos but typically the colors cannot be too intricately incorporated. This imprint is available on all of the case materials.
Digital Full Color:
Full color imprint on the back of the case only. The base case color must be white. We can imprint the entire back of the case but not the sides. This imprint is available on The PC Hard Case only.
UV Full Color:
Full color imprint on the back of the case only. The base case color must be white. We can imprint the entire back of the case but not the sides. This imprint is available on The PC Hard Case only.
Full Color Wrap / ColorWrap:
We wrap the entire case with a full color graphic that is applied via a water transfer process. The back, sides, top and bottom will all have the logo applied. This process is very high quality but results in a slightly longer production time due to the production process. This process is available on the PC Hard Case and the TPU Case. It is not available on the Silicone. The Full Color wrap is our most popular imprint type.
IMD Full Color Wrap:
This is an alternate full color wrap process where a imprint plate is formed to the case itself. This can be applied to either the inside or the outside of the case. The IMD process allows for precision full color graphics to be accurately printed and applied to the case with consistent placement every time.
Our Electroplating process allows us to apply chrome styled metallic graphics to the phone case to make your logo really stand out.
Do you offer Silicone cases?
We do not currently offer 100% silicone cases. We found that the silicone style cases do not provie a consistent fit to most phones and are also very difficult to print with high-quality or multi-color logos. For these reasons we removed the silicone cases from our line.
PMS Color Matching
COLOR MATCHING THE CASE
In most situations we can either color-match the physical platic of the case or we can wrap the case in your desired PMS color to achieve the desired visual effect.
COLOR MATCHING THE LOGO
For silkscreen logos we offer free PMS color matching on the imprint. For all other imprint types we use a CMYK full color process which can match PMS colors to 90-95%. CMYK prints that achieve a 90% match rate to the requested PMS color are considred within acceptable tolerances.
Minimum Order Quantities
We can produce cases with as low as a 50pc minimum order; however, your MOQ can vary depending on the case model, case style and the required decoration method. In situations where your client cannot meet the required MOQ for their project it is possible we may be able to accomodate your project with a price adjustment. Please contact your rep with the specifics of your project and we can advise you directly.
Do you offer name-brand retail style cases
We do not offer name-brand retail style cases like the Otterbox at this time.
- What are the available case materials?